Effin Ipod

I had a quick question about my ipod so I decided to call the store closest to me to see if I could get some assistance.

After going through literally 5 different menu’s I end up with:

Ben: Technical support this is Ben, how may I help you?

ME: Hi there, I got a new Ipod to replace my current one and was wondering weather you guys would be able to transfer all the songs on my current ipod to the new one.

Ben: I’m not sure about that.(and you are in Technical Support?) for that you would have to call a store and see if they can help you.

ME: I dialed the store and ended up with you!

Ben: Try again and this time on the menu pick the “other” option and you’ll get the store.

ME: Thank you.

Another phone call and two menus later

Idiotus Maximus(IM): Thank you for calling the apple store at **** mall, how may I help you?

ME: Hi Idiotus Maximus, I got a new Ipod to replace my current one and was wondering weather you guys would be able to transfer all the songs on my current ipod to the new one.

IM: Well, we are not able to do that here. But you could maybe find something on google to assist you with that.

ME: But you are the apple store. Your company created this product. If you guys don’t know how to do it, how would I find it on google?

IM: Well (2nd “well” in this conversation. So much for customer service!) Apple does not have software that supports that. Maybe if you had a computer that could support that…

ME: I tried transferring the songs from my ipod to my itunes library but it wouldn’t let me.

IM: Right. Because itunes does not support the transferring of songs from the ipod unless you stored them on your ipod as data files and not as songs but then that would take up more space and you wouldn’t be able to listen to the songs (so why would I get an ipod to use as a hard drive if I can’t listen to the songs?) because you would be using the ipod as a hard-drive

ME: How is it, that when I buy a new cell phone, I can go to the t-mobile store and have them transfer all the info(address book etc) from one phone to another but apple can’t figure out a way to transfer all my songs from one ipod to another?

IM: I DON’T KNOW!

ME: I thought so. No one seems to know anything. Thank you.

Oh my goodness they are ridiculous!